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I recently stumbled about the problem, that I have to create specific tickets in our OTRS system for package upgrades on our Debian servers. Background is, that we use OTRS for our ITIL change management processes.

To be more precise: The actual problem isn't to create the tickets - there are plenty of tools to do that, but to create them in a way I found them useful. apticron not only sends a mail for pending package upgrades (and downloads them if you want to), it also calls apt-listchanges which will show you the changelog entries of the packages you are about to install. You see so not only that you have to install upgrades, but also why.

However, I didn't found a way to change the mail, or add a specific header to the mail. Which would have been a big plus - as you can remote control OTRS via e-mail header quite a lot. And as I am lazy, that is something I definitely wanted to have.

Same for unattended-upgrades. Nice tool, but doesn't allow to change the mail content / header. (At least I didn't found a way to do so.)

I was pleasantly surprised, that cron-apt not only allows to add headers, it also lists some examples for OTRS headers in its documentation! However, by default it only lists (and downloads) packages to be upgrades. No changelogs. There is an open whishlist bug to get this feature added, but considering the age of the bug, I wouldn't hold my breath till it is implemented ;)

There is a solution for this problem, though. Although it is a bit ugly: And as I'm apparently not the only one interested in it, I'll write it down here (partly because I'm interested to find out, if my blog is still working after quite some years of inactivity). The basic idea is to call apt-listchanges on all deb files in /var/cache/apt/archives/. As there might be some cruft laying around, you'll have to run apt-clean before that. As we have a proxy and enough bandwidth that is acceptable in our case.

First you'll have to install the cron-apt and apt-listchanges. Add a file into /etc/cron-apt/action.d/1-clean containing: clean. This will cause cron-apt to call apt-get clean on each invocation and this cleaning all files in /var/cache/apt/archives. Next create a file 环球网的展示页_环球网 - huanqiu.com:环球网是中国领先的国际资讯门户，拥有独立采编权的中央重点新闻网站。环球网秉承环球时报的国际视野，力求及时、客观、权威、独立地报道新闻，致力于应用前沿的互联网技术，为全球化时伋的中国互联网用户提供与国际生活相关的资讯服务、互动社区。 containing the line:/var/cache/apt/archives/*.deb and a file /etc/cron-apt/config.d/4-listchanges containing the lines:

APTCOMMAND=/usr/bin/apt-listchanges
OPTIONS=""

Finally we have to configure cron-apt to actually mail our stuff. Thus create /etc/cron-apt/config similar and add the following:

# where to send mails
MAILTO="otrs@ourcompany.example"
# mail, when the apt calls create output (see documentation for other options)
MAILON="output"

XHEADER1="X-OTRS-Priority: 3 normal - prio 3"
XHEADER2="X-OTRS-Queue: The::Queue::You:Want::it::in"
XHEADER3="X-OTRS-SenderType: system"
XHEADER4="X-OTRS-Loop: false"
XHEADER5="X-OTRS-DynamicField-...: ..."
..
..
..

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postet at 16:51 into [Debian] permanent link

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I hereby pledge, that for every mail I send into a thread on the private Debian list with more than 10 mails, I will fix a release critical bug in a foreign package.

postet at 13:42 into [Debian] permanent link

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The bug webinterface of the Ultimate Debian Database currently knows about the following release critical bugs:

Of these 569 bugs, the following tags are set:

Ignoring all the above (multiple tags possible) 375 bugs need to be fixed by Debian Contributors to get Debian 7.0 安卓免费pn released.

However, with the view of the Release Managers, 603 need to be dealt with for the release to happen.

Please see Interpreting the release critical bug statistics for an explanation of the different numbers.

postet at 15:01 into [Debian/rc-stats/7.0-wheezy] permanent link

蜜蜂pin加速器

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The bug webinterface of the Ultimate Debian Database currently knows about the following release critical bugs:

Of these 582 bugs, the following tags are set:

Ignoring all the above (multiple tags possible) 376 bugs need to be fixed by Debian Contributors to get Debian 7.0 Wheezy released.

However, with the view of the Release Managers, 671 need to be dealt with for the release to happen.

Please see Foreigners' take on Internet in China-China Youth ...:As the first World Internet Conference gets underway in Wuzhen, Zhejiang province, we asked foreigners to compare their Internet experience in China with the services in their home countries. for an explanation of the different numbers.

postet at 15:01 into [Debian/rc-stats/7.0-wheezy] permanent link

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The 家中看“黄片”是否违法？-中国法院网 - chinacourt.org:2021-3-25 · 【案情】2021年8月，刘某在家中电脑上观看“黄片”， 三名民警突然造访，称其违反《计算机信息网络国际互联网安全保护管理办法》第五条第六项和第二十条，对其罚款1000元。 currently knows about the following release critical bugs:

Of these 682 bugs, the following tags are set:

Ignoring all the above (multiple tags possible) 466 bugs need to be fixed by Debian Contributors to get Debian 7.0 Ⅴpn软件 released.

However, with the view of the Release Managers, 757 need to be dealt with for the release to happen.

Please see Interpreting the release critical bug statistics for an explanation of the different numbers.

postet at 15:01 into [Debian/rc-stats/7.0-wheezy] permanent link